Legal

Privacy Policy

Last updated 18 August 2026

This policy explains how Jono Goosen Limited ("we") collects and uses your personal data when you use this site, in line with UK GDPR and the Data Protection Act 2018.

Who we are

Jono Goosen Limited, Forma House, 40 Bowling Green Lane, London, UK. Treatment takes place at 33 Thurloe Place, South Kensington, London SW7 2HQ. For any privacy questions or requests, contact [email protected].

What we collect

When you book a consultation or complete our questionnaire, we collect the details you provide: your name, email address, phone number, your appointment details, your answers about your pain and your situation, and any optional message.

Automatically, we collect basic technical data including your IP address, browser type, device information, and how you move through the site. This comes from cookies and similar technologies, described below.

Health information

Your answers about your pain, symptoms, how long you have had them and how they affect you are health data. Under UK GDPR this is special category data and receives extra protection.

We only collect health information where you have given your explicit consent by choosing to complete the questionnaire or book a consultation, and we use it solely to prepare for and carry out your consultation. You can withdraw that consent at any time by emailing us, and we will delete it. We never use it for marketing or share it for advertising.

Why we use it, and our lawful basis

To arrange and prepare for your consultation, and to respond to you: consent, and for health information specifically, explicit consent
To provide our services and follow up about them: legitimate interest
To send you marketing where you have agreed to it: consent
To keep the site secure and working properly: legitimate interest
To measure how our advertising performs, where you have accepted marketing cookies: consent

You can withdraw consent or opt out of marketing at any time.

Who we share it with

We do not sell your data. We share it only with providers who help us run the business:

GoHighLevel (LeadConnector), our website, booking and CRM platform
Google, for advertising measurement, only where you have accepted marketing cookies
Cloudflare, for security and protection against malicious traffic

International transfers

Some of these providers are based outside the UK, including in the United States. Where data is transferred outside the UK, it is protected by appropriate safeguards such as the UK International Data Transfer Agreement or an adequacy decision.

How long we keep it

We keep your data only as long as needed for the purposes above, or as required by law, then delete it. Health information is deleted on request.

Your rights

Under UK GDPR you can request access to your data, correction, deletion, restriction, or portability, and object to processing. Where we rely on consent, you can withdraw it at any time.

To exercise any of these, email [email protected]. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website and our consultation booking page use cookies differently, so they are set out separately below.

On this website

We do not run advertising or marketing cookies here, so there is no cookie banner. The cookies below are set automatically by the platforms that host and protect the site. You can block or delete any of them through your browser settings.

Cookie	Set by	Purpose	Duration
__cf_bm	Cloudflare	Protects the site from bots and malicious traffic	30 minutes
msgsndr_id	GoHighLevel	Identifies your session so forms and bookings work	1 year
_ga	GoHighLevel	Google Analytics, used by our website platform to measure how their service performs	2 years
_ga_3RF84VFG86	GoHighLevel	Google Analytics session identifier, set by our website platform	2 years

The two Google Analytics cookies are set by GoHighLevel, the platform that hosts this site, on their own domain and for their own service measurement. We do not have access to that data and we do not use it.

On our consultation booking page

Our free consultation page at /relief also runs Google Ads measurement, so a cookie banner appears there asking you to choose. Essential cookies are always active because the page cannot work without them. Marketing cookies are only set if you select "Accept all", and you can change your choice at any time by clearing cookies in your browser and reloading the page.

That page sets everything listed above, plus:

Cookie	Set by	Purpose	Duration
cookie-config	GoHighLevel	Remembers your cookie choice	14 days
_gcl_au	Google	Google Ads conversion measurement	3 months
_gcl_aw	Google	Records that you arrived from a Google ad	90 days
_gcl_dc	Google	Google Ads display campaign measurement	90 days
test_cookie	Google	Checks whether your browser accepts cookies	15 minutes

Changes

We may update this policy and will post the current version here.